Store
Shipping & Returns
Order Processing
Orders are processed on business days (Monday–Friday, excluding public holidays). Processing typically takes 1–2 business days from the time payment is confirmed.
Orders placed after 3:00 PM WAT or on weekends/holidays will begin processing the next business day. During peak periods (product launches, sales events), processing times may be slightly extended.
Shipping Zones & Rates
We currently deliver within Nigeria. International shipping is not available at this time.
| Zone | Estimated Delivery | Cost |
|---|---|---|
| Lagos Island & Mainland | 1–2 business days | ₦1,500 |
| South West (Ogun, Oyo, Ekiti, Ondo, Osun) | 2–4 business days | ₦2,500 |
| South South / South East | 3–5 business days | ₦3,500 |
| North Central / North West / North East | 4–7 business days | ₦4,000 |
| Orders above ₦50,000 | Same as zone above | ✦ Free |
Delivery times are estimates and may be affected by carrier delays, weather, or peak periods. FOMO Store is not liable for delays caused by third-party couriers.
Order Tracking
Once your order is dispatched, you will receive an email with a tracking number and a link to the courier's tracking portal. You can also view your order status at any time by visiting My Orders.
If you have not received a tracking email within 3 business days of placing your order, please check your spam folder before contacting us.
Returns Policy
We want you to love what you ordered. If something isn't right, you may return eligible items within 7 days of the delivery date.
Items eligible for return:
- Unworn, unwashed, and in original condition with all tags attached
- Returned in original packaging (or equivalent protective packaging)
- Purchased within the last 7 days
Items NOT eligible for return:
- Items marked as Final Sale or from limited drop collections
- Items that have been worn, washed, altered, or damaged after delivery
- Accessories (caps, bags, jewellery) for hygiene reasons, unless faulty
- Digital goods and gift cards
- Items returned after the 7-day window
How to Return an Item
Follow these steps to initiate a return:
Contact us within 7 days
Email returns@fomostore.ng with your order number, the item(s) you wish to return, and the reason for the return. Include photos if the item is damaged or incorrect.
Receive your return authorisation
Our team will review your request and send you a Return Merchandise Authorisation (RMA) number and return instructions within 2 business days.
Pack and ship the item
Securely package the item and include your RMA number inside the parcel. Ship to the address provided. Return shipping costs are at the customer's expense unless the item was faulty or incorrectly sent.
Refund or exchange processed
Once we receive and inspect the returned item, we will process your refund or exchange within 3–5 business days. Refunds are issued to your original payment method.
Exchanges
We offer exchanges for a different size or colour of the same product, subject to availability. To request an exchange, follow the same process as a return and specify the replacement item you would like.
If the replacement item is a different price, we will either charge the difference or issue a partial refund accordingly. If the requested replacement is out of stock, you will receive a full refund instead.
Exchanges are processed within 3–5 business days of receiving your returned item. A new dispatch confirmation email will be sent once the replacement is shipped.
Damaged or Wrong Items
If you receive an item that is damaged, defective, or different from what you ordered, we sincerely apologise and will make it right at no cost to you.
- Contact us within 48 hours of delivery at support@fomostore.ng
- Include your order number and clear photos of the issue
- We will arrange collection of the faulty item and ship a replacement, or issue a full refund — your choice
- Return shipping costs for faulty or wrong items are fully covered by FOMO Store
Contact Us
For any shipping or returns queries, reach our team:
- Returns: returns@fomostore.ng
- General support: support@fomostore.ng
- Hours: Monday–Friday, 9:00 AM – 6:00 PM WAT
- WhatsApp: Available via the link in your order confirmation email